# "I can't log in!" ### If you are a new customer who just signed up... 1. First, did you go through the checkout process and pay? There are no free trials to TMAI at this time. 2. If you paid, you should've been taken to a specific page to create a TMAI account. If you have never seen this page, email ! There could've been an error, and We'll create your account. 3. If you paid and created your TMAI account but are having trouble logging in, email and try to be as specific as possible about what's happening. We'll get you sorted out! ### If you have PREVIOUSLY used Topical Map AI and can't log in... #### GOOGLE AUTH METHOD 👇 1. **Triple-check your login email.** Note that it COULD be different than your *Stripe* email. You might check your email inbox for the initial welcome email that we sent out. 2. If you're 100% certain of your email, email with your email and he'll fix it! #### MAGIC EMAIL LINK METHOD 👇 1. **Triple-check your login email.** Note that it COULD be different than your *Stripe* email. You might check your email inbox for the initial welcome email that we sent out. 2. Try using a laptop, NOT a mobile device, to request the link and click it! 3. Make sure all of this is happening in ONE browser (i.e., not Chrome AND Safari) 4. Check your spam folder. 5. If you're 100% certain of your email and still can't get in, email with your email and we'll figure it out! --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.topicalmap.ai/troubleshooting/i-cant-log-in.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.