# "I can't log in!" ### If you are a new customer who just signed up... 1. First, did you go through the checkout process and pay? There are no free trials to TMAI at this time. 2. If you paid, you should've been taken to a specific page to create a TMAI account. If you have never seen this page, email ! There could've been an error, and We'll create your account. 3. If you paid and created your TMAI account but are having trouble logging in, email and try to be as specific as possible about what's happening. We'll get you sorted out! ### If you have PREVIOUSLY used Topical Map AI and can't log in... #### GOOGLE AUTH METHOD 👇 1. **Triple-check your login email.** Note that it COULD be different than your *Stripe* email. You might check your email inbox for the initial welcome email that we sent out. 2. If you're 100% certain of your email, email with your email and he'll fix it! #### MAGIC EMAIL LINK METHOD 👇 1. **Triple-check your login email.** Note that it COULD be different than your *Stripe* email. You might check your email inbox for the initial welcome email that we sent out. 2. Try using a laptop, NOT a mobile device, to request the link and click it! 3. Make sure all of this is happening in ONE browser (i.e., not Chrome AND Safari) 4. Check your spam folder. 5. If you're 100% certain of your email and still can't get in, email with your email and we'll figure it out!